Many businesses spend large amounts of money on digital marketing and advertising. We know that most searches are done during the workday, but the majority of contacts are done in the evening or overnight. Why would anyone want to contact a business during odd hours? Because of their own hectic schedules. We live in a society that is active 24/7 thanks to social media. We also live in an instant gratification world, where you can order anything at any time as well as post a review on that product, service or company. This is why exceptional customer service is vital to a company’s success. It’s not enough to list your phone number and email on your website. You must have live chat services to provide instantly available real-time help to current and potential customers.
The great thing about the Results Chat Feature’s live web chats are the bots. If you or your chat agents aren’t available, you can program the bots with responses and help articles. A chat window has become a permanent fixture on websites. If fact, website visitors will be expecting to see them. Even mobile websites and mobile apps feature live chat services. Studies have shown that small businesses that do not have chat on their websites are ten times more likely to lose potential leads than those with chat support. There has been an avalanche of live chat software companies, such as Kayako, Velaro, Olark, PureChat and Clickdesk, that promise the best live chat and an array of support tools. There are some that connect to third parties, like SnapEngage. And there are software development kits (Zendesk chat) for Android and iOS. But which chat service supports your goals? Which will one create true customer engagement?
Results Driven Marketing’s goal is to make sure clients and prospects have the best customer experience with your business as possible. Many times, prospects are looking for an immediate answer to their questions, even if it is 1 AM on a Saturday and you are closed. They want to have a self-service tool that will give them live help on a number of issues, such as dealing with help desk support or WebsiteAlive for their WordPress website.
Don’t Miss Out on Potential Leads
Whether you are a doctor, lawyer, plumber or contractor, you can benefit from having a live chat agent who is always available. Most searches on the web take place from 9 AM – 5 PM. Many of your potential clients are searching during work hours too. This also includes people who work different shifts. Often, they can’t pick up the phone to call if they are preoccupied while a work, but they can use chat or messenger. Using a proactive chat allows them to multitask – they can even have multiple chats!
Chats can do more than provide customer support. Customers and business owners can store the text of their chats in their email. This is a great way to double check chat answers and maintain chat history. In addition to strong content and SEO, a website chat service is a smart way to increase your conversion rate because it also provides actionable analytics and reporting tools. By having a live chat agent on your site and other features chat software provides, your potential customer will have instant gratification.
Features of website Chat Services
Pay Per Performance Pricing
Wouldn’t it be great if you paid for only the credible sales leads? ResultsChat only charges for the sales leads sent to you. If a prospect does not enter his or her contact information when chatting with an agent, you are not charged! If the prospect provides incorrect information, you would not pay as well. If any aspect of the program does not work, you still won’t be out any money, not even a dime! We guarantee ResultsChat will improve your lead generation. It’s the easiest way to target your audience!
After the ResultsChat agent engages with the prospect through chat software, our agent can connect the prospect via the Agent Connect feature to your office. The operation is seamless and the result is improved conversions and user experience. It all starts with free live chat.
No matter what time of day a visitor arrives on your site, our agents will be there to assist them with whatever questions they may have. Our goal is to make sure that each visitor that comes through gets service in a timely fashion. If your potential lead has to wait even a few minutes for a response, you have lost that sale.
Increased Conversions from Chat Services
Live chat increases your chances of turning a visitor into a conversion. The ability to increase conversions is important. Giving your prospect a variety of different ways to contact your business creates an easy user experience. It promotes transparency and indicates a strong support team.
The more comfortable the experience, the greater the opportunity for conversions!
We also want to ensure we don’t lose their interest because no one was there to answer their questions.
Your website visitors expect immediate answers to their questions and if they don’t get the answers they need within a minute or less, you have lost them. You don’t want your potential clients moving onto another website because you didn’t explicitly offer the help they needed. By having a live chat agent, RDM can ensure you will not lose any leads.
Responsive Chat Services on All Devices
Automated prompts and responses have become the norm when trying to contact a business. It’s frustrating when customers don’t get the information they need because they pushed the wrong button or received a generic answer. That won’t happen with a ResultsChat agent! Our chat agents are real human beings that provide support, giving real answers from their extensive knowledge base. They are just not used on desktop computers; ResultsChat agents are available to visitors on any device they are using and on any content management system (e.g. Joomla) or customer relationship management system (e.g. Salesforce). This is more than just help desk software, this is live chat support. Mobile traffic is rising at enormous speed and is becoming the most used method to connect with people whether they are at work, at home or on the go. It provides live help now, which can be the determining factor in choosing a company.
Need a copy of the chat? No problem. You will receive a written transcript of the exchange at no additional cost. We can set up the service to connect calls to a number you provide. It could be anyone on your team, whether it’s a sales manager or representative. Before a call is transferred, we confirm that it meets certain parameters to ensure no one’s time is wasted.
Studies prove that the more forms of communication a website have, the higher the conversion rate. ResultsChat is an excellent, low-cost, high-return form of communication for those visitors to your website that are interested!
Easy to Implement Software
Enabling Live Chat within your marketing system is an easy process that doesn’t require much work on our company’s part. A real plus is that the start-up costs and ongoing costs are minimal. Once you decide to sign up for ResultsChat, we provide you with a code that needs to be inserted into your website and we can easily do that work for you! Ask about a free trial!
Once installed, ResultsChat agents take it from there! Agents are available to your clients or prospects 24 hours/day.
Rest assured, RDM agents will all questions that website visitors may have. The questions and responses posted by agents are approved by you beforehand. You’ll know what’s going on at every step of the chat process. RDM agents will acquire the prospect’s name, number and a brief description of the service needed. If they don’t provide quality lead information, then you are not charged.
Live Chat is a Feature You Need – Even if You Don’t Know It Yet!
RDM helps establish live chat applications like no one else! We have multiple techniques and channels we can offer your business to ensure you don’t miss out on potential clients. We like to take a personal approach to live chat, which is why we like to lay the foundation of your business practices before we apply our own when it comes to the marketing part. Having all the personality of your business shine the different strategies we have to market to you is what turns your traffic into leads and then new clients.
We Are Your Google Girls and Guys
Results Driven Marketing embraces the Google culture as well as its methodology. That shows up in the way we do things around the office, but also in how we approach SEO. We treat Google as the benchmark in online searches and tailor our activities to maximize results from Google’s search engine. The Google Algorithm and the Google bots that crawl and index sites are the signals we are investigating and tracking. Our “Best Practices” for SEO are designed to get the attention of Google first, and the rest of the search engines second.